Case Study: How We Helped an HR Services Company Deliver Training Across ~22,000 Users With One LMS
When we build learning platforms at 4Edge IT, we always start with one principle:
Make it scalable, but never at the cost of experience.
This case comes from a Chennai-based HR services company. They’ve been doing incredibly important work—training employees across sectors on critical topics like Diversity and Inclusion, Prevention of Sexual Harassment (PoSH), and Employee Assistance Programs.
Their programs reach companies in banking, retail, consulting, and real estate. But they had a growing challenge:
How do you deliver the same quality training to every client, without spinning up a new LMS each time?
That’s where we came in.
The Problem: One Business, Many Clients, Too Many Silos
The client needed to serve multiple clients, each with their own branding, users, and reporting needs. Their vision was clear:
The problem they faced was how to:
- One LMS platform
- Multiple client organizations
- Each client sees their own branding
- Different courses mapped to different companies
- Admins manage their users, track results, and pull reports
In other words, they needed a true multi-tenant LMS with white-labeling—something flexible enough to feel custom, but centralized enough to be manageable.
The Solution: A Multi-Tenant LMS with Built-In White-Labeling
We built a multi-tenant LMS architecture using our Knest framework, where:
- Each client organization has its own front-end branding
- Users only see content relevant to their company
- Admins can assign courses and view reports—for their users only
- All this runs on a single, unified backend
To the end user, it feels like their company’s LMS.
But on the backend, it’s a single system, scaled smartly.
Real Numbers, Real Scale
- Users: About 22,000 learners across industries
- Course Enrolments: 5,000+ active sessions
- Industries Served: Real estate, banking, retail, consulting, etc.
- Content Types: SCORM packages, MP3/MP4 videos, and more
- Access: Mobile / Desktop, anytime
Each learner sees his/her own company’s interface, brand, and learning journey. But for our client? It’s all streamlined in one place.
Project Highlights
Here’s what made this build powerful:
- 1. White-Label Portals per Client: Each client had its own login URL, colors, logo, and welcome messages—all mapped to the same LMS engine.
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2. Role-Based Access and Reporting: Admins could only see and
manage data for their organization. That includes:
- Enrolment data
- Completion rates
- Proof of compliance
- Activity heatmaps
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3. Flexible Content Delivery: The platform handled:
- SCORM-based eLearning (for compliance tracking)
- MP4/MP3 videos (for easy mobile access)
- Microlearning modules and assessments
- 4. Custom Reports for Each Tenant: Multi-tenancy isn’t just about access—it’s also about insights. We built custom reporting layers so the client’s ops team could easily pull analytics by company, user group, course, and region.
The Real Value We Delivered
This wasn’t just a tech implementation. It was about enabling a small team to have a large impact—across thousands of learners, in high-stakes topics that affect real workplace behavior.
Here’s what changed:
- From manual onboarding to automated enrolments
- From generic platforms to branded, client-facing portals
- From isolated content to scalable, trackable learning journeys
And all of this—done without requiring each client to host their own LMS.
What We Learned
Multi-tenant LMS setups aren’t just for enterprise software companies. Increasingly, HR consultancies, NGOs, and learning providers are realizing that white-labeled, shared platforms are the future.
They reduce overhead.
They scale faster.
And most importantly, they help clients get started without reinventing the wheel.
If you’re delivering compliance or behavioral training to multiple clients, and you're tired of duplicating efforts—this architecture is worth considering.
Platforms don’t need to be complex to be powerful.
They need to be built with empathy, for real workflows, real users, and real-world scale.
That’s what we tried to do here.
And if you’re building something similar—or dreaming of it—I’d love to hear from you.